Help / FAQS
Service Manual Delivery Procedure Update
We have added a new feature to the delivery procedure. When payment is completed through our payment processor PayPal, you will be automatically redirected back to our site and logged in (you may have to click "Return to Service-Manual.net"), as well as presented with your download link - no waiting for your download information email. You will also receive a download information email from us if you wish to download from another computer. Be sure to also check your spam / bulk mail folder within your email program for the download information email, as sometimes our emails are incorrectly marked as spam. If payment is made using eCheck, your order will still have to be manually processed - the funds do not actually clear for a few days.
What is the service manual ordering procedure, and how will I get my manual after payment is made?
(See Above FAQ) When making payment (through our payment processor - PayPal), you will enter an email address. This is the email address to which your Receipt email containing the download link / username / password will be sent. This email is automatically sent by our system immediately upon confirmation of payment - typically this occurs within 5 minutes of payment. If, for some reason, you can not access that email account to receive the email from us, or the Receipt email has not arrived within 1 hour, please Contact Us and we will resend the Receipt email.
Be sure to also check your spam / bulk mail folder within your email program, as sometimes our emails are incorrectly marked as spam.
What payment processors do you use?
Currently, we only have PayPal integrated into the site, which allows for automatic downloads once payment is received. Through PayPal, we accept VISA, MasterCard, Discover, American Express, and eChecks.
In what format are the manuals?
All manuals are in Adobe Acrobat file format, which is usually already installed on most computers. If you do not have Adobe Acrobat Reader installed on your computer, check with Adobe for a free download of Adobe Acrobat Reader, which will allow you to view the files. Also, when more than one manual is included in the item, the files will be zipped (compressed). Once they are downloaded to your computer, they can be unzipped using the built in zip utility included in Windows XP / Vista. If you are using an earlier version of Windows, a free zip utility is available from 7-zip (does not contain spyware).
Using your search engine, I can't seem to find what I am looking for.
The best way to locate your manual is to enter the first few characters of the model number (you may also include the manufacturers name to narrow down the results). This is the best method to locate your manual. If you want to enter the complete model number, enter exactly as listed on the machine (including hyphens).
Do I need to sign up for an account with www.service-manual.net to order a manual?
No account signup is required to order a manual. If you wish to enable saving and loading of shopping cart contents, you will need to sign up for an account.
Is your checkout system secure?
In the process of ordering a manual, you will click on the "Checkout" button. From there you will leave www.service-manual.net and and be transfered via a SSL secure connection to the PayPal site, where your payment is processed. Therefore, none of your payment information (ie. credit card or bank account information) is seen by www.service-manual.net or is ever stored by www.service-manual.net on our server.
Do I need a PayPal account to order a manual?
No, a PayPal account is not required - you will see the following on the PayPal checkout page: "Pay with Debit or Credit Card", where your credit card information can be entered.
I live in a country where PayPal is not offered. How can I order a manual?
Contact Us with the country where your payment will be coming from and we will do our best to accomodate you.
What is the price of the manuals you offer?
All manuals (or groups of manuals, depending upon the product you are ordering) are US $7.99 - $12.99 each.
How long do I have to download the file(s) I have purchased?
You have 7 days from date of purchase to download the file(s), before the user name and password in your payment confirmation email will expire. If you have any problems downloading, please feel free to Contact Us.
How many times can the files I have purchased be downloaded?
You are allowed 10 downloads of the file(s), before the user name and password in your payment confirmation email will expire. If you have any problems downloading, please feel free to Contact Us.
I am using dialup internet. Can I still purchase and download a manual?
Yes, but please take into consideration the file size when making your decision to purchase - files larger than 5 MB will take some time to download, due to the limitations of dialup internet. For larger files, consider a free download manager, which should speed up the process and help to resume downloads when your internet connection is interrupted.
I have a question not listed in your Help / FAQS.
Please feel free to Contact Us.