Help / FAQS
Service Manual Delivery Procedure - NEW
Due to our payment proecessor's (PayPal)
new requirements, ALL ORDERS WILL BE MANUALLY PROCESSED - link to download your service manual will be sent to
your mailbox manually (will not be automated). This can take anywhere from a few minutes to a few hours - please
be patient! Be sure to also check your spam / bulk mail folder within your email program for the download
information email, as sometimes our emails are incorrectly marked as spam.
What is the service manual ordering procedure, and how will I get my manual after payment is made?
(See Above FAQ) When making payment (through our payment processor - PayPal), you will enter an email address. This is
the email address to which your Receipt email containing the download link / username / password will be sent. If, for
some reason, you can not access that email account to receive the email from us, please Contact Us
and we will resend the Receipt email. Be sure to also check your spam / bulk mail folder within your email program,
as sometimes our emails are incorrectly marked as spam.
What payment processors do you use?
Currently, we only have PayPal integrated into
the site. Through PayPal, we accept VISA,
MasterCard, Discover, American Express, and eChecks.
In what format are the manuals?
All manuals are in Adobe Acrobat file format,
which is usually already installed on most computers. If you do not have Adobe Acrobat Reader installed
on your computer, check with Adobe
for a free download of Adobe Acrobat Reader, which will allow you to view the files. Also, when more than one manual
is included in the item, the files will be zipped (compressed). Once they are downloaded to your computer, they can
be unzipped using the built in zip utility included in Windows XP / Vista. If you are using an earlier version of
Windows or another Operating System, a free zip utility is available from 7-zip (does not contain spyware).
Using your search engine, I can't seem to find what I am looking for.
The best way to
locate your manual is to enter the first few characters of the model number (you may also include the manufacturers
name to narrow down the results). This is the best method to locate your manual. If you want to enter the complete
model number, enter exactly as listed on the machine (including hyphens).
Do I need to sign up for an account with www.service-manual.net to order a manual?
signup is required to order a manual. If you wish to enable saving and loading of shopping cart contents, you will
need to sign up for an account.
Is your checkout system secure?
In the process of ordering a manual, you will click on
the "Checkout" button. From there you will leave www.service-manual.net and and be transfered via a SSL secure
connection to the PayPal site, where your payment is processed. Therefore, none of your payment information
(ie. credit card or bank account information) is seen by www.service-manual.net or is ever stored by
www.service-manual.net on our server.
Do I need a PayPal account to order a manual?
No, a PayPal account is not required - you
will see the following on the PayPal checkout page: "Pay with Debit or Credit Card", where your credit card information
can be entered.
I live in a country where PayPal is not offered. How can I order a
Contact Us with the
country where your payment will be coming from and we will do our best to accommodate you.
What is the price of the manuals you offer?
All manuals (or groups of manuals,
depending upon the product you are ordering) are US $7.99 - $12.99 each.
How long do I have to download the file(s) I have purchased?
You have 7 days
from date of purchase to download the file(s), before the user name and password in your payment confirmation
email will expire. If you have any problems downloading, please feel free to
How many times can the files I have purchased be downloaded?
You are allowed
10 downloads of the file(s), before the user name and password in your payment confirmation email will expire.
If you have any problems downloading, please feel free to Contact Us.
I am using dialup internet. Can I still purchase and download a manual?
Yes, but please
take into consideration the file size when making your decision to purchase - files larger than 5 MB will take some
time to download, due to the limitations of dialup internet. For larger files, consider a free download manager,
which should speed up the process and help to resume downloads when your internet connection is interrupted.
I have a question not listed in your Help / FAQS.
Please feel free to